Roadside assistance questions, answered straight

Call (469) 606-2575. A real dispatcher answers 24/7, confirms your location and vehicle, quotes the flat rate before anything moves, and sends the closest technician. Most Dallas-Fort Worth and Austin calls are reached in about 25 to 40 minutes.

Your exact location — cross street, exit number, mile marker or store name — plus the year, make, model and color of the vehicle, and what happened. That is all we need to quote the job and dispatch the right truck on the first try.

Yes. Salazar Roadside Assistance runs 24 hours a day, 7 days a week, including holidays, storms and ice events. There is no overnight, weekend or holiday surcharge — the rate you are quoted at 3am is the same rate quoted at 3pm.

Flat rates, quoted up front: lockouts from $65, jump starts $60-$75, tire labor from $75, tire repair $35-$45, batteries $249-$289 installed, plus a $19 dispatch fee. Nothing is billed hourly and there is no membership.

No. We are a private, independent operator. There is no plan to buy and no annual fee. You pay only for the service performed, at the price you were quoted on the phone, by card at your vehicle when the work is done.

All major credit and debit cards are accepted at your vehicle when the job is finished. You get a receipt by text or email. Fleet and commercial accounts can be invoiced — ask dispatch when you call.

Car lockouts, jump starts, mobile battery testing and replacement, flat tire changes and repairs, new and used tire delivery with installation, emergency fuel delivery, TPMS service, wheel lock and stripped lug nut removal, EV roadside support, and towing coordination.

Yes. We test the battery, alternator and starter draw first so you are not paying for a part you do not need, then install a new battery in your driveway, garage or office lot for $249-$289 installed, old battery recycled.

Both. A plug-and-patch repair runs $35-$45 when the puncture is in the repairable tread area. If the sidewall is cut or the tire is shredded, we mount your spare from $75 or deliver and install a new tire on the spot.

Yes. We use professional long-reach and wedge tools designed for modern door seals and electronics, and we verify ownership before opening any vehicle. Standard cars, push-button start vehicles, trucks and European models are all handled daily.

The entire Dallas-Fort Worth Metroplex — Dallas, Fort Worth, Arlington, Plano, Irving, Denton, Collin, Tarrant, Johnson and Ellis county cities — plus Austin. If you are just outside a city limit, call anyway; dispatch will tell you honestly whether we can reach you.

Yes, highway calls are prioritized. Pull as far onto the right shoulder as you safely can, turn the hazards on, and stay buckled inside the vehicle or behind the guardrail. Give dispatch the exit number or mile marker and the direction you are traveling.

The original Salazar Roadside Assistance. Family owned and operated, 10+ years on Texas roads. We are an independent, non-franchise mobile roadside operator serving Dallas-Fort Worth and Austin, with English and Spanish-speaking dispatch answering every call directly.

10+ years on Texas roads, family owned and operated the whole way. The same people who answer the phone dispatch the trucks, which is why quotes hold and arrival windows are realistic rather than optimistic.

Stay visible and stay out of traffic. Hazards on, doors locked, seatbelt fastened if you are on a shoulder. If you must leave the car, exit on the side away from traffic and stand behind the barrier. Keep your phone on for the technician's arrival call.

Often not. Reversed clamps or a surge can damage the ECU, hybrid and EV systems have dedicated procedures, and swollen batteries can vent acid. A professional jump start protects the electronics and includes a charging-system test so you know why it died.